Help
Frequently asked questions.
COAs, products, pricing and delivery.
Products
Can I view the certificates of analysis?
Yes. Selected product pages show supplier-reported purity beside a COA button. Open it to read the original certificate, including the test results and batch or report reference. Each product uses one shared report across its strength options; the results relate to the sample identified in that report.
View available COAsAre prices shown per vial?
Yes. Each displayed price is for one vial at the selected strength.
How are products supplied?
Most peptides are supplied in 3 mL vials. NAD+ 500 mg comes in 5 mL; NAD+ 1000 mg and Glutathione 1500 mg come in 10 mL. BAC Water is available in 3 mL and 10 mL. The exact format appears on every product page.
What does research use only mean?
PEPTALIAS products are offered only for lawful laboratory and analytical research—not for human or veterinary use. PEPTALIAS does not provide dosing, reconstitution or administration guidance.
Ordering & delivery
Can I order an out-of-stock strength?
Yes. Strengths marked "Incoming stock" can still be added to your cart and ship after incoming stock arrives. Dispatch timing for in-stock items will be confirmed. If you would rather wait, use the restock alert on the product page.
How much is delivery, and when will my order be dispatched?
Every order ships express tracked. Express shipping is A$15, and free on orders of A$200 or more. In-stock orders are dispatched the next business day. Out-of-stock strengths available for pre-order ship after incoming stock arrives.
View delivery informationWhat if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the parcel and item. We’ll review what happened and confirm the next steps.
View returns informationHow do I contact PEPTALIAS about an order or product?
Send the details through our contact form. Include your order number when the question relates to an existing order.
Contact PEPTALIASPayment & tools
Are there payment-method surcharges?
No. PayID has no payment-method surcharge.
What does the calculator do?
It is arithmetic only: concentration in mg/mL, the volume equivalent of 1 mg, and the liquid volume in mL that holds a research sample entered in mcg or mg. It does not provide doses, syringe units, administration schedules or personal-use guidance.
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